Terms of Use
Last updated: 10/08/2025
1. Purpose
These Terms of Use govern the conditions applicable to the access, subscription and use of the Prow automation Platform, operated by BESEIF SOLUTIONS, S.L., with VAT number ESB75167189 and registered office at C/ Elisabete Maiztegi No. 7, bajo A, 20014 San Sebastián (Spain) (hereinafter referred to as 'Prow' or 'the Platform'). Registration, access or use of the Platform, as well as the express acceptance of any commercial proposal or Subscription Plan, constitutes full and unconditional acceptance of these Terms by the organization contracting the service (identified by its tax information) and the users authorized by it to use the service, who together shall hereinafter be referred to as the 'Client'. Both the organization and its authorized users declare that they have sufficient legal capacity to contract and, in the case of the latter, to act on behalf of the organization and represent its interests.
2. Service description
Prow is an online Platform that allows the Client to create and manage automations (hereinafter, 'Workflows') through integrations with third-party tools ('External Providers') or through the Platform's own functionalities. These Workflows execute chained actions based on conditions defined by the Client. Access to the Platform is provided through different Subscription Plans, with varying features, technical limits and support levels, as detailed on the Pricing page.
3. Registration and user account
To use the Platform, it is necessary to create a user account linked to an organization. The Client is responsible for ensuring that the authorized users who access the Platform on its behalf or under its control are duly authorized and comply with these Terms. Any person who creates a user account linked to the organization declares that they are of legal age, have sufficient legal capacity to contract and hold the necessary powers to represent the Client. The Client undertakes to provide truthful, complete and up-to-date information, as well as to diligently safeguard their access credentials. The use of each account is personal and non-transferable and any action carried out from a user account linked to the Client shall be understood as performed by the Client, who will be solely responsible. Prow may temporarily suspend or permanently cancel a user account upon detecting fraudulent use, unauthorized access, breaches of these Terms or conduct contrary to applicable law.
4. License of use
Prow grants the Client a limited, non-exclusive, non-transferable and revocable license to access and use the Platform in accordance with the contracted Subscription Plan, exclusively for internal purposes related to their professional or business activity. The license includes access to the functionalities, integrations and resources available in the contracted Plan, within the technical limits and usage conditions established for that Plan. The Platform must only be used by the Client, under their control and responsibility. Under no circumstances is sublicensing, transferring, reselling or sharing access to the Platform with third parties not related to the Client allowed, nor using it for unlawful purposes, unrelated to the service or for the benefit of unauthorized third parties. Prow reserves the right to suspend or cancel access to the Platform if usage violates these conditions or poses a risk to the security or operation of the service.
5. Permitted use and restrictions
The Client agrees to use the Platform diligently, in accordance with the law, these Terms of Use and the technical documentation provided by Prow. Misuse of the Platform is strictly prohibited, including, but not limited to: - Unauthorized transfer or use: The Client may not assign, sublicense, rent, resell or transfer access to their account or to Prow's services to third parties, nor exploit them commercially in any way other than as provided in these Terms. The Platform is intended solely for the Client's internal use. - Reverse engineering and decompilation: It is prohibited to decrypt, decompile, disassemble or reverse-engineer Prow, in whole or in part or attempt to obtain by any means the algorithms, internal structures, databases, programming logic or source code of the Platform to copy, imitate or develop analogous, derivative or competing solutions. - System modification and manipulation: Modifying, interfering with or manipulating Prow or its components is not allowed, nor attempting to access functionalities, systems or environments not enabled for the Client's account. Likewise, bypassing, disabling or interfering with control, authentication, security, monitoring or technical limitation measures implemented by Prow is prohibited. - Penetration or vulnerability testing: Scanning, analyzing, testing, auditing or probing the technical vulnerabilities of the Platform is not allowed, nor are brute-force attacks, sniffing, spoofing, denial-of-service (DoS/DDoS) attacks or any other unauthorized security or performance testing of Prow's systems or its providers. - Storage of unlawful or unauthorized content: Using the Platform to upload, store, process or transmit content, data or files that infringe on third-party rights or that are unlawful, fraudulent, defamatory, violent, abusive or contrary to the law or public order is prohibited. - Technical interference and malicious software: The Client may not perform actions that interfere with the normal operation of the Platform or that may compromise the integrity of Prow's systems. Hosting, transmitting or using hacking tools, exploits, malware, viruses, trojans, worms, cracks, port scanners or other offensive, intrusive or sabotage-related utilities is expressly prohibited. Failure to comply with any of these prohibitions may lead to immediate service suspension and, where appropriate, termination of the contract, without prejudice to any legal actions that Prow may pursue to defend its rights.
6. Subscription plans and payments
Use of Prow is subject to payment of the Subscription Fee corresponding to the Subscription Plan contracted by the Client, which may be monthly or annual, depending on the selection made at the time of registration or subsequent modification. Invoices will be issued exclusively in the name of the organization using the provided tax information. The Client must make the payment at the beginning of each contracted period (monthly or annual). The applicable rates, along with the technical features, limits and support conditions of each plan, will be available on the Prow website. Prices do not include indirect taxes, which will apply according to current regulations. In the event of non-payment or delay, Prow may suspend access to the Platform until the issue is resolved. The Client cannot request access reinstatement until the pending payment is made to Prow's satisfaction. If the Client exceeds the technical limits established in their Subscription Plan, Prow may apply additional charges proportional to the excess or require migration to a higher Plan. Prow reserves the right to modify rates at any time, notifying the Client at least fifteen (15) days in advance. Continued use of the Platform after the new rates take effect implies express acceptance. If the Client disagrees, they may freely cancel their subscription before the new rates come into force. The Subscription Fee exclusively covers Platform usage. Any additional services, such as custom configuration, advanced support or consulting, will be subject to a separate offer. Likewise, the Client is responsible for paying any associated costs directly to third parties for the use of integrations or external services linked to the Platform.
7. Renewal and cancellation
Prow subscriptions are granted for the contracted period (monthly or annual) and will automatically renew at the end of each period unless the Client cancels the renewal from their user account before the current period ends. Once cancellation is received within the indicated timeframe, the subscription will not renew for the next period and access to the Platform will be restricted at the end of the contracted period. Cancellation does not entitle the Client to any refund for unused time during the ongoing period if it has already been paid. Upon subscription termination, the Client will lose access to the Platform and its features. However, Prow will provide an additional thirty (30) day period for the Client to access their account and export stored data. After this period, if the Client has not performed the export, Prow may permanently delete the information without prior notice or entitlement to claims or compensation.
8. Third-party integration
Prow allows the Client to connect and use certain third-party services through API-based integrations. These integrations are available depending on the Client's Subscription Plan and may vary over time due to technical, operational or commercial reasons. The Client is solely responsible for managing their accounts with External Providers, as well as contracting, configuring and maintaining the services they wish to integrate through Prow. Prow's Subscription Fee does not include costs associated with such services, which must be paid directly by the Client in accordance with each External Provider's contractual terms. To the extent that External Providers are independent entities, the Client expressly acknowledges and agrees that: (i) Prow is not responsible for the availability, interoperability or proper functioning of the External Providers services or APIs, nor for incidents, errors or interruptions caused by them; (ii) Platform functionality may be limited or interrupted by technical or contractual changes imposed by such third parties and Prow cannot be held liable; and (iii) Prow shall not be liable for data loss, processing errors or any other damages resulting from failures or limitations in the External Providers systems. In certain cases, Prow may act as an authorized reseller of third-party solutions, limited to issuing the corresponding invoice on behalf of such providers and facilitating technical access to their services. In such cases, the Client acknowledges that Prow acts solely as an intermediary in licensing and the service's operation and conditions are the sole responsibility of the corresponding External Provider. Prow reserves the right to modify, temporarily suspend or disable the integration with one or more External Providers at any time, especially for technical, security, availability or incompatibility reasons. The Client will have no claim regarding the removal or modification of such integrations when due to circumstances beyond Prow's reasonable control.
9. Maintenance, updates and support
The subscription contracted by the Client includes access to updates, improvements and technical or security patches that Prow periodically implements on the Platform. These updates will be applied automatically and the Client is entitled to benefit from them while their subscription remains active. Additionally, the Client will have access to technical support for resolving Platform operation issues. The available channels, hours of service and response and priority levels will depend on the Client's Subscription Plan, as indicated in the current commercial documentation. Prow may perform scheduled maintenance on the systems supporting the Platform, which may result in temporary service interruptions. Except in cases of urgency or security issues that cannot be delayed, Prow will carry out such work outside regular business hours and notify the Client at least 24 hours in advance. The Client acknowledges and agrees that access to the Platform may be temporarily restricted during such technical interventions and that such interruptions will not give rise to any compensation, provided they are carried out as described herein.
10. Intellectual property
All intellectual and industrial property rights over the Prow Platform -including, but not limited to, its source code, structure, design, technical architecture, interfaces, manuals, technical and functional documentation, as well as trademarks, logos and any other distinctive signs- are and shall remain the exclusive property of Prow or its licensors. This Agreement does not entail the transfer or assignment to the Client of any ownership rights over the Platform, but solely the granting of a non-exclusive, limited and non-transferable license of use, under the terms and conditions set forth in this document and depending on the contracted Subscription Plan. The Client agrees not to copy, reproduce, modify, disassemble, decompile, reverse-engineer, distribute, sublicense, publish, publicly communicate or otherwise exploit the Platform or any of its components without the prior express written authorization of Prow. Likewise, the Client undertakes to respect Prow's intellectual and industrial property rights at all times, refraining from performing any act that could negatively affect its ownership, reputation or exercise.
11. Client responsibilities
The Client is solely responsible for the use of the Platform, as well as for the use by authorized users or any third party under their control. The Client fully assumes responsibility for any action, omission, incident or consequence arising from such use. Furthermore, the Client is solely responsible for the legal, commercial or any other type of relationship maintained with their own clients, suppliers, users or any third party unrelated to Prow, as well as for the products and services marketed, automated decisions implemented through the Platform and operations executed or managed using Prow. As the Data Controller of the personal data processed through Prow, it is solely the Client's responsibility to ensure compliance with the current regulations on personal data protection, including obtaining consent when necessary and fulfilling applicable principles and rights. Prow shall not be liable under any circumstances to the Client or third parties for damages, losses, penalties, compensation or harm arising from: (i) misuse of the Platform by the Client or third parties under their responsibility; (ii) breach of these terms or applicable regulations by the Client; (iii) errors, automated decisions or defective configurations made by the Client within the Platform; (iv) incidents related to services or External Providers integrated through Prow; or (v) content, data or instructions processed or generated by the Client through the Platform. The Client agrees to indemnify and hold Prow harmless from any claim, damage, loss, cost or penalty resulting from the above circumstances or the misuse of the Platform by them or third parties under their responsibility.
12. Service suspension and termination
Prow may suspend or cancel the Client's access to the Platform, in whole or in part, immediately and without prior notice, in the following cases: - Serious or repeated breach of these Terms of Use. - Unauthorized, abusive or license-violating use. - Non-payment of the Subscription Fee. - Legal requirement or action by competent authorities. Additionally, Prow may terminate the contract unilaterally, notifying the Client at least thirty (30) days in advance, without entitling the Client to any compensation. Contract termination will result in account cancellation and license revocation. From the cancellation or termination date, the Client will have thirty (30) days to access the Platform and export their data. After this period, Prow may permanently delete all stored information, without recovery and without liability. Termination of the service does not release the Client from obligations accrued beforehand, including outstanding payments.
13. Limitation of liability
Prow provides the Platform 'as is', in its current technical and functional state, without warranties of fitness for the Client's specific purposes or compatibility with unspecified external systems. It is the Client's sole responsibility to assess whether the Platform meets their needs. Prow does not guarantee the absence of errors or uninterrupted availability of the service but commits to diligently correcting faults directly attributable to it and within its control. Prow shall not be liable for errors, interruptions, damage or loss caused by: (i) services, systems or platforms of third parties unrelated to Prow; (ii) misuse or unauthorized use of the Platform; (iii) failures in the Client's network, equipment, software or infrastructure; or (iv) force majeure, technical incidents or events beyond Prow's reasonable control. In no case shall Prow be liable for indirect damages, loss of revenue, loss of profit, loss of data or business interruption. Prow's total liability for direct damages arising from the use or inability to use the Platform shall be limited to the amount paid by the Client during the six (6) months prior to the incident giving rise to the claim, except in cases of willful misconduct or gross negligence. This limitation of liability is an essential condition for Prow's provision of the service.
14. Confidentiality
'Confidential Information' means all information and documentation exchanged between the parties or accessed during the contractual relationship, by any means or medium, provided it is identified as confidential or that should reasonably be considered as such by its nature. In particular, this includes all technical information regarding the Platform provided by Prow to the Client, as well as the data, configurations and content stored or processed by the Client through the service. The receiving party ('Receiving Party') undertakes to the disclosing party ('Disclosing Party') to: (i) not disclose or communicate such information without prior written consent from the Disclosing Party; (ii) safeguard it with the same degree of diligence applied to its own confidential information and in any case with no less than reasonable industry standard protection; (iii) restrict access only to employees, collaborators or providers who need to know it for the fulfillment of the contract and who are bound by confidentiality obligations; and (iv) use it exclusively for fulfilling obligations under these Terms. Information will not be considered confidential if it: (i) is or becomes public without breach by the Receiving Party; (ii) was independently developed without access to the Confidential Information; (iii) was lawfully in the Receiving Party's possession prior to disclosure; or (iv) must be disclosed by legal obligation or judicial requirement. This confidentiality obligation remains in force during the contractual relationship and for an additional two (2) years after its termination.
15. Data protection
In the context of using the Platform, Prow acts as Data Controller regarding the personal data of the Client and authorized users necessary for managing the contractual relationship, billing, technical support, operational communications and service usage monitoring. This processing is based on contract performance, legal obligations and Prow's legitimate interest in ensuring Platform security and proper Client support. For personal data processed by the Client through Workflows or integrations on the Platform, Prow acts as Data Processor, processing such data only according to the Client's instructions and solely for providing the contracted service. Prow will not access, use or disclose such data for its own purposes unless legally required. As Data Processor, Prow commits to: (i) ensuring data confidentiality; (ii) adopting appropriate technical and organizational measures for data protection; (iii) not subcontracting processing involving data access without Client authorization, except for auxiliary technical services with adequate safeguards; (iv) notifying the Client without undue delay of any security breach affecting such data; and (v) returning or deleting the data once the contractual relationship ends, unless required by law to keep them blocked for a specified period. Full details of personal data processing are governed by our Privacy Policy.
16. General provisions
These Terms of Use constitute the complete agreement between the parties regarding their subject matter, replacing any prior agreement on the issue. The parties act as independent entities and no agency, representation, association or subordination exists between them. Each party is fully autonomous and shall not assume, even subsidiarily, responsibility for the other party's obligations to third parties. Neither party may assign their contractual position or the rights and obligations derived from these Terms without the express consent of the other, except in the context of a corporate transaction (such as merger, spin-off or acquisition) that does not affect service performance. Each party shall be responsible for fulfilling its legal and contractual obligations, without assuming liability for the other's obligations. The Client authorizes Prow to include its name and logo as a commercial reference, such as in presentations or on the website, unless otherwise indicated in writing. Operational communications may be sent by email to the address designated by the Client. Legal notices must be made in writing and sent to the corresponding registered office or by any electronic means that allows proof of receipt. If any clause of these Terms is declared null, this will not affect the remaining provisions, which will remain fully valid.
17. Modifications
Prow reserves the right to modify or update these Terms at any time, especially to adapt them to legislative, case law, technical or commercial developments, to changes in the functionalities of the Platform or to industry practices. Unless expressly stated otherwise or required by applicable law to obtain express acceptance, such modifications shall take effect upon their publication on the Platform or on Prow's website. Prow will notify the Client of any substantial modification to these Terms by electronic means (e.g., email or notification within the Platform). In such cases, continued use of the service after the notification shall be deemed acceptance of the changes. The Client shall be responsible for periodically reviewing the current Terms. If the Client does not agree with the modifications, they may cancel their account in accordance with the provisions of the termination clause.
18. Governing law and jurisdiction
These Terms shall be governed by and interpreted in accordance with Spanish law. The Parties agree to submit any dispute arising from or related to these Terms to the exclusive jurisdiction of the Courts and Tribunals of the city of San Sebastián, expressly waiving any other jurisdiction that may apply.